At Style Step Shop, we strive to provide a seamless shopping experience. We understand that sometimes plans change, and you may need to cancel an order. Our cancellation policy is designed to make this process as easy as possible.
Order Cancellation Process
Before Shipment:
- To cancel an order, please contact our customer service team at info@stylestepshop.com as soon as possible after placing your order.
- If your order has not yet been processed for shipment, we will cancel it and issue a full refund to your original payment method within 5-7 business days.
After Shipment:
- If your order has already been shipped, it cannot be canceled. However, you may return the items once they are delivered by following our return policy.
Special Orders
- Special orders or personalized items are not eligible for cancellation once the order has been placed.
Non-Cancellable Items
- Certain items may not be eligible for cancellation due to their nature. This includes, but is not limited to, final sale items and certain personal care products. Please check the product description or contact our customer service team for more information.
Refunds
- Once your cancellation request is approved, we will process a refund to your original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
How to Cancel an Order
- Contact Customer Service: Reach out to us via email at info@stylestepshop.com. Provide your order number and reason for cancellation.
- Confirmation: We will confirm the cancellation and process the refund if the order has not yet been shipped.
- Follow-Up: You will receive a confirmation email once the cancellation and refund have been processed.
Contact Us
If you have any questions or need assistance with cancelling your order, please contact our customer service team:
Email: info@stylestepshop.com
Thank you for shopping with Style Step Shop. We appreciate your business and strive to provide the best possible service.